An external IT department for your business

Professional IT support for your business.

We provide day-to-day IT support, infrastructure administration, security oversight and business continuity services to small, medium-sized and large businesses and institutions.

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35 years of experience40+ companies supportedISO 27001 and 9001
System status
Systems monitored
98%devices available12 min.avg. response today
✓Service deskRequest resolved
◇Security monitoringMonitoring active
Services throughout LithuaniaPrimary and backup specialistClear SLA targets

Complete IT operating model

One partner.
Full IT accountability.

The INFO‑TEC team acts as your external IT department, from day-to-day support to infrastructure management.

01

Service desk

One point of contact for incidents, requests and employees’ everyday IT needs.

02

Workstations and users

Computer setup, applications, access, updates and remote support.

03

Microsoft 365

Email, files, permissions, groups and day-to-day Microsoft 365 administration.

04

Networks, servers and backups

LAN, Wi-Fi, firewalls, Windows and Linux servers, and backup monitoring.

05

Security and continuity

Monitoring, documentation, managed changes and business continuity guidance.

IT support calculator

Calculate an indicative IT support price.

Provide the number of devices to be supported and your contact details. We will show an indicative monthly price after you submit the enquiry.

  • The result is shown immediately
  • The calculation is indicative
  • Our specialist will prepare a detailed proposal
01
Your IT environmentEnter the quantities of equipment to be supported
02
Contact informationWe will show the result after you submit the enquiry
Each visitor may submit up to 2 requests within 24 hours.

Controlled onboarding

A clear start.
A consistent service.

We take over the IT environment while maintaining continuity for employees and bringing critical information under control and documentation.

  1. 01Agreement and launch

    Agreement, responsibilities and a joint service launch plan.

  2. 02Assigned specialist

    A primary engineer and a backup colleague are assigned.

  3. 03Infrastructure audit

    We assess workstations, networks, servers, security and risks.

  4. 04Service systems

    We register the client in support, monitoring and escalation systems.

  5. 05Monitoring and management

    We implement the agreed remote administration and monitoring tools.

  6. 06Documentation and reporting

    We organise the information and establish a regular reporting process.

Service levels

You know when we will respond.

On business days from 08:00 to 17:00, incidents and requests are managed according to the priority defined in the agreement.

ISO 27001Information securityISO 9001Quality management
Request typeResponseSolution
Critical incidentwithin 2 hrswithin 4 hrs
Non-critical incidentwithin 4 hrswithin 8 hrs
Service requestwithin 8 hrswithin 24 hrs
Times are measured in business hours. Final SLA terms are defined in the service agreement.

Let’s discuss your IT

Let’s discuss your IT support requirements.

We will prepare an IT service model tailored to your organisation.

Calculate price →